Delivery
Free UK delivery on orders over £20. Everything we sell is on our own shelves in Leighton Buzzard, so orders placed by 2pm on a working day go out the same day.
Delivery options
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked | 2 to 3 working days after despatch | Free on orders over £20. Under £20, shown at checkout |
| Royal Mail Tracked 24 | Aims for the next working day after despatch | Shown at checkout |
| Express (Parcelforce) | Next working day when you order by 2pm, Monday to Friday | Shown at checkout, based on your postcode |
"Next working day" means Monday to Friday, excluding bank holidays. An Express order placed after 2pm on Friday, or at the weekend, goes out on Monday and arrives on Tuesday.
Large or heavy orders may be sent by Parcelforce instead of Royal Mail at no extra cost to you.
When will my order arrive?
Orders placed by 2pm on a working day leave our warehouse the same day. Orders placed after 2pm, at the weekend or on a bank holiday go out on the next working day.
Royal Mail Tracked usually arrives 2 to 3 working days after despatch. Please allow an extra 1 to 2 days for Northern Ireland, the Scottish Highlands and islands, and other remote UK postcodes.
If an Express order to mainland UK takes longer than 2 working days to arrive, tell us and we'll refund the cost of the upgrade.
Delivery dates from couriers are estimates, not guarantees. At Christmas, couriers deliver on selected days only.
Tracking your parcel
When your order is despatched we email you to confirm which service it has gone with, plus a tracking link where one is available.
Nearly all orders are tracked. A few small, low-value orders may go by Royal Mail 48, which doesn't include tracking.
Parcels that don't need a signature may be left in a safe place if you're not in.
Late, missing or damaged
Late or missing: if your order hasn't arrived within the expected time, contact us with your order number and we'll chase it with the courier. Royal Mail needs up to 10 working days before it will treat a parcel as lost. Parcelforce investigations usually start within 2 to 3 working days.
Damaged in transit: please check your parcel when it arrives. If anything is damaged, short or wrong, let us know as soon as you can, with a photo where possible, and we'll put it right at no cost to you. See Returns & refunds.
Where we deliver
We currently deliver to UK addresses only, including Northern Ireland, the Scottish Highlands and islands. Some remote postcodes can take longer, and Express prices for these areas are shown at checkout.
We can't deliver outside the UK at the moment.
Collecting from us
Click & Collect isn't available at the moment. You're very welcome to visit our Leighton Buzzard store to try things on and buy in person:
Units 9-10 Clipstone Brook, Cherry Court Way Industrial Estate, Leighton Buzzard, Bedfordshire LU7 4GP. Open Monday to Friday, 7:30am to 5pm. Closed weekends and bank holidays.
Delivery questions
How much is delivery?
What time do I need to order for next day delivery?
Do you deliver outside the UK?
Do you drop ship?
Can I collect my order?
How do I track my order?
Still need a hand?
Call 01525 374287 (option 2), Monday to Friday, 7:30am to 5pm, or send us a message.
on 1000's of items
We do not drop ship
Orders placed before 2pm Monday - Friday
on 1000's of items
We do not drop ship
Orders placed before 2pm Monday - Friday
STANDARD DELIVERY
Royal Mail Average 2-3 Day Delivery
EXPRESS DELIVERY
Parcel Force Average Next Working Day Delivery
STANDARD DELIVERY
Royal Mail Average 2-3 Day Delivery
EXPRESS DELIVERY
Parcel Force Average Next Working Day Delivery
UK Delivery Information
Free standard delivery on orders over £20. UK delivery only via Royal Mail.
Large orders or heavy items will be sent via Parcelforce.
You can upgrade to Parcelforce 1-2 day service at checkout. Delivery charge calculated on your location.
We stock everything we sell, unlike other sellers. This means faster despatch, quicker delivery times, easy returns and less cancellations.
We currently only ship to UK addresses only.
When will I Receive my Order?
Free delivery is normally 2-3 days via Royal Mail. Please allow an extra 1-2 days for remote parts of the UK.
Some higher value items or orders may be upgraded to Parcelforce next day free of charge.
Upgraded delivery options are available at the checkout.
You will receive courier confirmation when your item is shipped confirming what delivery method has been used.
Tracking will be provided on most orders. Low value orders may be shipped using Royal Mail 48 and will not have tracking.
If your order is late please contact us. You can use the Contact Form below
Restrictions
Restrictions will apply depending on your location. Any extra costs will be calculated at checkout.
Depending on the weight and size of the order and which courier is used, remote locations may incur extra delivery charges. These may include:
Northern Ireland
Scottish Highlands
Highlands & Islands
We currently only ship within the UK including Northern Ireland.
Next Day Delivery
We offer a Next Day Delivery upgrade at checkout.
Price will be calculated on the weight and size of the order and delivery location.
Next day delivery is available; however, orders for next day delivery must be placed by 2:00pm Monday to Thursday.
Any orders placed for next day delivery after this time will take 2 working days to be delivered.
Our Working days are Monday to Friday.
Courier delivery days via Parcelforce are Monday to Friday.
Royal Mail 24 is classed as a 1-2 day service.
We do not guarantee this as a next day service. If your order does not arrive within 2 days to UK mainland postcodes we will refund the upgrade delivery cost.
Royal Mail may attempt delivery at the weekend on occasion.
Please try and use a delivery address where someone will be available to accept the delivery.
If no one is available, they may try and deliver to a neighbour. Please check with your neighbours if your item is stated as delivered.
Christmas Delivery
Orders over the Christmas period will only be shipped on selected days. If your order is urgent, please order with caution and check our opening times.
Please allow for delays over this period. If you require further information or if an order is urgent please contact us first and we will be pleased to advise. Contact Form
Bank Holidays
We are closed on bank holidays. Your order will be shipped on the next working day that follows.
Couriers do not deliver on bank holidays.
Order Tracking
Once your order has been shipped we will email you any tracking information if provided by the courier. Please let us know if you have not received an email. Contact Form
If you provide a mobile number at checkout most couriers will text updates.
Site Delivery
We can deliver to your site address if entered at checkout. Please be aware that due to the volume of missing parcels that get delivered to sites, exceptions do apply.
If tracking states the parcel was delivered we will not warrant a missing parcel claim.
We highly recommend getting the parcel delivered to a family member or neighbour instead.
Receipt of your Order
You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign "Damaged" and then contact us on the day of delivery.
If any damage or shortages are not noticed until you open the delivery please contact us within 2 days. Contact Form
Click & Collect - Coming Soon
Click and collect is from our Leighton Buzzard Workwear Shop.
The collection address is:
Toolmonkey Ltd
Units 9-10 Clipstone Brook
Cherry Court Way Industrial Estate
Leighton Buzzard
LU7 4GP
Order will be ready for collection in about 30 minutes.
Our Workwear outlet shop that is open to everyone. We have many items on display is you would like to come down and browse in person.
Many of our footwear is available to try on before you buy.
We are currently expanding our clothing shop to include more brands and changing rooms. Sign up to our news letter to keep informed.
*In stock Ready to ship - We stock 1000's of products and do not drop ship from our suppliers like other sellers. Unfortunately stock errors can happen occasionally and we will contact you immediately after the picking error is logged. We currently operate at 99.86% order success rate.
Disclaimer
Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. Toolmonkey cannot be held responsible for any standing time charges that you may incur due to damages, defects, faults or issues with goods in transit.
We do not garantee the next day service. If your order does not arrive within 2 days to UK mainland postcodes we will refund any upgraded delivery costs that where purchased on checkout. Delays from our delivery partners can happen from time to time. Weather conditions, broken down delivery vehicles etc. We do not offer consequential loss.
Split Shipments
On the rare occasion, a stocking error may occur and you have ordered more than one item customer services will contact you. You will have the option to cancel the out of stock item or choose to receive the items we do have and have the others to follow.
