Help centre

FAQs

Quick answers on delivery, returns, sizing, safety ratings and branding. Can't find what you need? Call 01525 374287, Monday to Friday, 7:30am to 5pm.

Orders & delivery

Is everything on the site really in stock?

Yes. We don't drop ship. Everything we sell is on our own shelves in Leighton Buzzard, so when it says in stock, we have it here ready to pick and pack.

How much is delivery?

Standard UK delivery is free on orders over £20. Faster services are available at checkout. See Delivery for details.

When will my order arrive?

Orders placed by 2pm, Monday to Friday, leave the same day. Royal Mail Tracked takes 2 to 3 working days. Express arrives the next working day, so a Friday order arrives on Monday.

Do you deliver outside the UK?

Not at the moment. We deliver to UK addresses only, including Northern Ireland and the Scottish Highlands and islands.

What payment methods do you accept?

Visa, Mastercard, American Express and most other major debit and credit cards, plus PayPal. All prices are in pounds sterling. See Payments.

Can I see prices with or without VAT?

Yes. Use the VAT switch in the top bar to show prices including or excluding VAT.

Returns

What is your returns policy?

You have 30 days to return unworn, unwashed items with their tags on. Returns are free if an item is faulty or we sent the wrong thing. Otherwise £2.49 is taken off your refund for the Royal Mail return label. See Returns.

How do I start a return?

Sign in to your account, open your order history and click Request Return on the order. If you checked out as a guest, contact us with your order number and we'll set it up for you.

Can I exchange an item for a different size?

We offer refunds rather than exchanges. Return the item and place a new order for the size you need. That's the quickest way to get it.

Sizing & the store

How do I find my size?

Most of our products have a fit note from our team, such as "fits small" or "true to size", because we try the gear on ourselves. Our fit guide explains how it works. If you're local, you can also try things on in our Leighton Buzzard store.

Can I try before I buy?

Yes. Visit our store at Units 9-10 Clipstone Brook, Cherry Court Way, Leighton Buzzard LU7 4GP, Monday to Friday, 7:30am to 5pm. Anything showing in stock online is available to buy in store. Ask the team if you can't see it on display.

Do you offer Click & Collect?

Not at the moment. You're welcome to visit the store to buy in person.

Safety ratings explained

What do S1P, S3 and S7 mean on safety boots?

They are safety ratings under EN ISO 20345. Every rating includes a 200 joule protective toe cap. S1P adds an antistatic, energy-absorbing heel and a puncture-resistant midsole. S3 adds a water-resistant upper and a cleated outsole. S7 is an S3 boot that is waterproof as a whole, not just the upper. S1 and S2 have no puncture-resistant midsole. S4 and S5 are rubber or polymer boots, such as safety wellingtons.

What do the letters after the rating mean, like SR, HRO or WR?

They are extra protections. SR means extra slip resistance on a ceramic floor with glycerine (since the 2022 standard, every safety shoe must pass a basic slip test). HRO is a heat-resistant outsole, up to 300°C for a minute. WR means the whole boot is water resistant. CI is cold insulation, HI is heat insulation, and M is metatarsal protection. PL and PS show the type of non-metal puncture-resistant midsole. Older boots may show SRA, SRB or SRC, which are the previous slip ratings.

Steel or composite toe caps: which is better?

Both meet the same 200 joule safety test. Composite toe caps are lighter, don't conduct cold or heat, and won't set off metal detectors. Steel toe caps are usually slimmer and often cheaper. Choose the one that suits your work and your site rules.

What do hi-vis classes mean?

Hi-vis clothing is rated under EN ISO 20471 from Class 1 to Class 3, based on how much fluorescent and reflective material it has. Class 3 gives the most visibility. Many road, rail and highway sites require Class 2 or Class 3, so always check your site's rules.

Do you sell New Balance safety footwear?

Yes. We stock the New Balance safety range, which includes safety trainers and boots with protective toe caps. See New Balance safety footwear.

Trade & branding

Can you add our logo to workwear?

Yes. Our in-house team does embroidery and DTF printing on polos, hoodies, jackets, hi-vis and more, with no minimum order. Email branding@toolmonkey.co.uk or see Print & Embroidery. Branding orders are quoted separately and can't be added at checkout.

Do you offer trade accounts?

Yes. Call 01525 374287 and choose option 3 for Trade Accounts.

Do you offer discounts for bulk orders?

Yes, on larger quantities. Contact us or call 01525 374287 (option 2) with what you need and we'll quote.

Still need a hand?

Call 01525 374287 (option 2), Monday to Friday, 7:30am to 5pm, or send us a message.

Contact us

FAQs

Frequently Asked Questions

We will try and list the most popular questions we get asked below. If we can't answer your question please contact us. 
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What are the shipping options for my order?

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Do you offer free returns?

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What payment methods do you accept?

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Do you offer bulk discounts for larger orders?

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What is drop shipping?

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How do I determine what size I need to order?

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Do you offer customisation options, such as adding logos or names to clothing?

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Get In Touch
At Toolmonkey, we take pride in our unwavering commitment to customer service. Our team is here to assist you with any questions or concerns you may have, and we promise to always handle your inquiries with patience and professionalism. We understand that issues can arise, but please know that we are always here to help. Our ultimate aim is your satisfaction, and we have a dedicated customer service team ready to support you. Whether you've made a purchase or not, we value your trust and look forward to building a positive relationship with you. Please do not hesitate to contact us, and we will do everything in our power to ensure your happiness.